Eclipse 'Installing Software' - chmod failed

Issue

I'm new to Java and Eclipse and I'm not sure what this error message means:

*An error occurred while installing the items session context was:

(profile=epp.package.java, phase=org.eclipse.equinox.internal.p2.engine.phases.Install, operand=null --> [R]com.sap.ide.support.feature_root.gtk.linux.x86_64 1.11.1, action=org.eclipse.equinox.internal.p2.touchpoint.natives.actions.ChmodAction). The action chmod failed - file /opt/eclipse/collectSupportInformation.sh does not exist*

This happened while I was trying to install a ui tool. I've used Help->Install New Software before and it worked just fine then but now I'm getting this error no matter what I'm trying to install (I tried several different tools). What am I supposed to do?

I'm using Eclipse Luna on Ubuntu 14.04

Solution

Try the below steps:-

1) Restart your eclipse by using clean flag -> ./eclipse -clean
2) Turn off usage data collection by going to preference->usage data collection-> turn off
3) make sure the user who is running eclipse having read write permission to dir /opt/eclipse, or just execute the command chmod -R 777 /opt/eclipse (Once problem is resolved you can again change the proper mode, 777 is just for trying to fix the issue).

Hope it will help you to resolve the issue.Please update if you facing any issue to follow the above steps.

Answered By - prashant thakre